If you’re unsure if you should pay for a product or service, then trust your instincts and do not send the money. Using Zelle is a safe and secure way to send and receive money. You still need to be vigilant when sending money to people. You still might not be covered by your bank if you send someone money through Zelle for goods and services that are never received. Just because the receiver has a bank account does not mean they are not scammers. They may just shut down the account take all their money and disappear before you even realize that you were scammed.
Zelle doesn’t charge you anything, typically neither does your participating bank (although it’s always a good idea to verify with them). And, there are no receiving limits on Zelle as an individual or a business. For example, Bank of America allows individuals to make 10 transfers up to $3500 USD each 24 hours, while small businesses are allowed to make 20 transfers of $15,000 USD each 24 hours. There’s also a contact from, which lets you send Zelle support staff questions or queries about anything else not covered in their FAQs. The help page suggests calling them if you need immediate assistance, which can be done using the number on the site between 10am and 10pm ET 7 days a week, excluding Thanksgiving, Christmas Day and New Year’s Day.
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Check our app or sign in online and follow a few simple steps to enroll with Zelle today. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle. It’s easy — Zelle is already available within Pinnacle Bank’s mobile banking app and online banking within Bill Pay! Zelle is a great way to send money to family, see more information friends, and people you are familiar with such as your personal trainer, babysitter or neighbor.
- If you want to transfer money from web browser instead of from a mobile app, you can use Zelle only through your banking website.
- Please call Pinnacle Bank’s customer support toll-free at for help.
- Zelle uses the users’ email addresses and phone numbers to identify them, and if the provided email and/or phone number aren’t used on their Zelle account, problems could arise that you’ll definitely want to avoid.
- We may also receive payment if you click on certain links posted on our site.
- The app now faces the same risk of getting its user’s data stolen, after being taken by Snapchat.
- The market is competitive, and each offering carries its own unique features and benefits.
- Please call First Midwest Bank Online Banking and Mobile Support toll-free at for help.
Modern-day banks almost always use either of the 2 as their payment processor, therefore allowing basically any bank to partake in the Zelle network. The network is currently available to consumers only. Businesses, therefore, have to revert to other means of collecting payments. The service is solely available to U.S. account holders whose banks are part of the Zelle network.
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Complaints handled concerning Venmo for the same timeframe totaled 928, for Zelle 83. PayPal, which has 377 million active accounts, had 7,215 complaints. Cash App functions as a substitute bank for many of its more than 36 million monthly users. This post may contain references to products from our advertisers. We may receive compensation from products we link to. The Huntington National Bank is an Equal Housing Lender and Member FDIC.